Responsible Gambling at Conquestador New Zealand

At Conquestador, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools we provide to help you stay in control, and the support resources available to you.

Our Commitment to Responsible Gambling

Conquestador operates under a strict responsible gambling framework in compliance with applicable regulations. We actively promote responsible gaming practices and work to prevent problem gambling, underage gambling, and gambling-related harm. Our team is trained to identify signs of problem gambling and to assist players who may need support.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to friends or family about your gambling habits
• Chase losses by continuing to gamble after losing money
• Neglect work, family, or personal responsibilities due to gambling
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when trying to reduce or stop gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional help.

Responsible Gambling Tools

Conquestador provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before it becomes active.

Loss Limits

Restrict the amount you can lose over a defined period — daily, weekly, or monthly. This helps you stay within your budget and avoid chasing losses.

Wager Limits

Set a maximum amount you can wager per bet or per session to keep your gameplay within comfortable boundaries.

Session Time Limits

Limit the amount of time you spend gambling in a single session. You will receive a notification when your session limit is approaching, and your session will end automatically when the limit is reached.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have won or lost during your session. These reminders help you stay aware of your gambling activity.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. You can request a cool-off period by contacting our support team at [email protected].

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Conquestador for a minimum period of 6 months or permanently. During self-exclusion, your account will be closed, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team directly at [email protected] or use the live chat feature available on our website 24/7.

Please note that self-exclusion is a serious measure. We will do our best to enforce it across our platform, but we encourage you to also self-exclude from other gambling operators and to use national self-exclusion tools where available.

Underage Gambling Prevention

Conquestador strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time. If we discover that a minor has accessed our platform, the account will be immediately closed and any funds will be handled in accordance with applicable regulations.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — blocks access to gambling websites on your devices

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for people affected by gambling harm, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Ministry of Health — Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.

• Website: www.health.govt.nz

Tips for Gambling Responsibly

• Set a budget before you start and stick to it — only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Never chase your losses
• Take regular breaks and set time limits for your sessions
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of how much time and money you spend gambling
• Talk to someone you trust if gambling is causing you concern

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

Our support team is available around the clock and will respond to responsible gambling requests as a priority.

Last updated: June 2026